🔒 NEBULIVE – PRIVACY POLICY

(Effective date: October 2025)

Operator: Printixel, Lyon, France
Contact: contact@nebulive.com

1. Introduction

This Privacy Policy explains how Nebulive collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using Nebulive, you consent to this Privacy Policy.

2. Information We Collect

We collect and process the following types of information:

a. Account Information

  • Email address, password (encrypted), or Google account ID.
  • Username and display name.

b. Payment Information

  • Payment details are processed securely via Stripe. Nebulive does not store your credit card information.

c. Usage Data

  • Prompts submitted for image generation (temporarily stored for moderation and debugging).
  • Logs, IP address, and device information (for security and analytics).

d. Communication

  • Messages sent to our support team.

3. How We Use Your Information

Your data is used to:

  • Provide and improve Nebulive’s services.
  • Manage your account, credits, and subscriptions.
  • Prevent fraud and misuse.
  • Ensure compliance with applicable laws.
  • Communicate updates and service notifications.

4. Data Retention

  • Account data is retained while your account is active.
  • Generated images may be automatically deleted after a period of time.
  • Prompts may be stored anonymously for internal quality improvement.
  • You may request deletion of your account and personal data at any time.

5. Sharing and Disclosure

Nebulive does not sell or rent user data.
Data may be shared only with:

  • Payment processors (Stripe) for billing.
  • Infrastructure providers (e.g., cloud storage, CDN) under strict confidentiality agreements.
  • Legal authorities if required by law.

We do not share personal information with any AI model providers.

6. Security

We use encryption (HTTPS, SSL) and modern security practices to protect your data.
Passwords are stored in hashed form only.
Users are responsible for safeguarding their login credentials.

7. Cookies and Analytics

Nebulive uses cookies and analytics tools (e.g., Google Analytics) to measure usage and improve performance.
You can disable cookies in your browser, but some features may not work properly.

8. Your Rights (GDPR)

If you are located in the European Union or the EEA, you have the following rights:

  • Access and receive a copy of your data.
  • Request correction or deletion.
  • Withdraw consent at any time.
  • Data portability.

To exercise your rights, contact: contact@nebulive.com

9. Data Transfers

Data may be processed outside the EU, but always under adequate data protection safeguards and in compliance with GDPR.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on nebulive.com.

11. Contact

If you have questions about this Privacy Policy or data handling, contact:
📧 contact@nebulive.com